Overview
Provide a brief description of the purpose of the service request page. This may include a brief description of a specific application. No links should appear in this section.
Eligibility or Eligibility/Cost
Define who is eligible to request the service (for example, "Any employee or student may request assistance."). If a cost is involved, use Eligibility/Cost as the heading and provide the cost of the service.
Getting Started
This/these are the action(s) the person needs to do. If the service is different based on affiliation (Student/Faculty-Staff/Student Employee/Alumni) describe the differences. Include links to KB or other references if appropriate or refer the user to the button they need to press to access the form (for example, "Click Request Account to get started.").
Additional Resources
Link to other related resources. Try to link to KB articles instead of putting the information in the Overview.